Terms and Conditions
Terms and Conditions
The terms and conditions of the PSF website and our cookie and privacy policy are in place to govern the use of the PSF website. We advise that you read these carefully as they affect your rights and liabilities as a customer under the law. If you do not agree with our terms and conditions or our cookie and privacy policy then please do not continue to use the PSF website. Please understand that any services that may be provided by PSF will require acceptance of these terms and conditions. If you do not agree with the terms and conditions and the cookie and privacy policy then you will be unable to request service from this website.
PSF is a Situated at Protein Scoop Fitness 37,Sainik Vihar Ext. Rama Mandi, Jalandhar, Punjab, India. You can Cantact to our team on 0181-2660033 between 10 am and 6 pm Monday to Saturday . (Excluding National holidays). You can contact us via email care@protein-scoop.com.
The PSF website is provided to you free of charge for your personal use subject to these Terms and Conditions and our privacy and cookie policy. By using the website you agree to be bound by these Terms and Conditions and our Privacy and Cookies Policy.
The PSF Website is an online store with various other accessible elements available to “you” the customer, for example, recipe information, nutritional information, blogs and live feed updates. These Terms and Conditions govern your use of the PSF website and the Online Store as well as services provided in connection with these.
If for any reason, changes to these terms and conditions are made, you will be notified by e-mail. We will contact you via the e-mail address you registered with. Alternatively we may place information regarding the amendment on the website clearly and accessible to all customers. These changes will take place after we have given sufficient notice. If you do not agree with these new terms and conditions then we advise that you cease to use the website. If you continue to use the PSF website after this date then you have accepted the new proposed terms and conditions along with our Privacy and Cookie Policy.
If you register with Protein Scoop®, or buy PSF products as a guest then you will need to:
• Confirm that you are 18 years of age or older.
• Understand that you are entering a binding contract.
• Are not impersonating another person or entity.
The details that you input into our registration form at the time must be accurate and complete at the time you enter them. You must notify us of any changes that are made to your details using the account details section found on ‘My Account’.
Password protection and your security
When registering with PSF you will need to provide a secure password which will be used every time you log onto the website. This Password must be 6 – 12 Characters long and contain letters and numbers. You must not disclose or share the password with anyone. You are responsible for all activity that occurs whilst your username and password are in use. This includes orders that are made on the website. If you suspect or know of somebody else who knows your password then you must Contact Us immediately.
If PSF suspects misuse of the website or a breach of security, we may suspend your account or simply ask that you change your password for security reasons. See paragraph 12.
When ordering on the PSF website we will always take reasonable care of your personal details and security. We cannot however be held liable for any third party unauthorised access to your personal details and any other data you may have used on our website.
• When ordering on our website, an electronic contract is created. You place the order for the products you have instructed that you require by pressing the confirm button at the end of the checkout process.
• You will be navigated through the website following a series of simple instructions. After you have confirmed an order at the end of the process you will receive an e-mail confirming all of the order details.
• If you see an error on the order details then you must Contact Us immediately and speak to our Customer Service team.
• Once your product has been shipped you will be notified via an e-mail from our despatch team.
• Acceptance of your order and completion of our contract will be formed when we despatch your order to you. This could change if we do not accept the order from you. In this case you will be notified. You also have the right to cancel your order under the Distance Selling Regulations.
There are various reasons that your order may be unable to be processed. These are:
• If the item is out of stock.
• Inability to authorise the payment from the details you provided us with.
• Product pricing or a descriptive error.
• Not meeting the eligibility that complies with our terms and conditions.
Voucher code terms and conditions
Official PSF voucher codes entitle you to an extra percentage, value or free item (or any other specific terms of the voucher code in question) off your next online order from Protein-scoop.com.
To claim your discount, you must enter the specific code at the basket page at the time of purchase. Voucher codes can only be used once per customer and household unless stated otherwise. Customers may not create additional accounts in order to use single use codes more than once and PSF reserves the right to cancel such orders.
Only one voucher code or referral code can be used per order. Voucher codes cannot be used in conjunction with referral codes or other promotions or offers. Voucher codes remain our property and are not transferable. There is no cash alternative.
Unless stated otherwise, voucher codes and other offers are not open to employees of PSF , and we reserve the right to withdraw them, refuse or restrict the order at any time.
Voucher codes and/or discounts purchased (or provided) from third party voucher code websites will be subject to any further Terms and Conditions found on the website (or the third party’s website’s email) in question.
By registering for an account with PSF and placing an order with us you are automatically enrolled on the referral scheme. You are eligible to receive PSF Points for referrals made after you have placed your first order. There is no earning limit on referral programme points.
New customers must enter your referral code when they purchase. Strictly only one PSF account per individual and per household. We use sophisticated technology to check for this. The issuing of points is subject to a 7-14 day delay to allow anti-fraud checks. During this period points will be marked “pending” and will not be available for use until checks have been adequately passed.
All points have a 365 day expiry date. PSF reserves the right to withdraw or amend this scheme at any time without prior notice. PSF reward points are non-transferable and have no cash value. Cancelled and partially or fully returned orders are not eligible. Any review or decision made by PSF is final and not open to further correspondence.
Having an account with PSF will give you access to the reward scheme programme. We reserve the rights to change the reward scheme at any time without prior notice. The points balance on the reward scheme is not a recognised currency. The points cannot be transferred, exchanged or reproduced. Your points can only be redeemed at www.gonutrition.com.
All points that have been issued to you will have a 365 day expiry date. You will use your older points first. The points you collect must be used for online purchases – they cannot be used via any other purchasing method. Only one account can be created per customer. Any abuse of this system will result in a suspension of both accounts created (see point 12 in our terms and conditions).
Reward points are issued for each RS 600 spent (rounded down to the nearest pound) on individual products and not the total basket. We hold the rights to remove or suspend the points gained from the reward point scheme at any point.
Reward points can only be used as a payment for the first transaction of a subscription order. Subsequent orders can only be paid for by using the stored payment card.
Customers can view an audit trail of all orders and referral transactions that affected their reward points in their Profile section.
Points cannot currently be used to pay the balance on an entire order. Customers can use points to settle up to 90% of their order’s balance.
If any concerns or queries arise, please do not hesitate to contact us.
Returns and refunds on promotional offers
When returning a product that was available on offer, you will be refunded the price the product was when on offer. Your statutory rights will not be affected as a result of this.
Products that form part of a bundle can only be returned and refunded where the complete order is returned. Individual products may not be returned and refunded separately.
Products purchased during sale promotions can only be returned if unopened and returned within 30 days of purchase.
When using the PSF website, an internet connection is required to gain access to the website. If any other costs are caused as a result of internet connectivity through third party companies, we will not be held responsible for such costs.
The content of the PSF website is trademarked, copyrighted and database protected. You agree that the materials you see and the content that is delivered is a part of our website and shall remain with us and/or our licensors.
You are able to display the content of our website on a computer screen, store content from the website in electronic form, (for example save the domain for future and easy, accessible use). No content can be stored on any networking driver such as a server or any other device that is connected to a network.
You are able to print one copy of content for your own personal use; this must not be commercially used. It is agreed that all of the copyright and intellectual notices are kept attached, apart from this you are not able to: reproduce, modify or copy. You may not distribute for the use of commercial use, any other materials or content on the website.
You may not use the PSF website for any of the following:
- Unlawful, abusive, threatening, vulgar, harmful or obscene material.
- Sharing material that encourages usage of a criminal nature, resulting in a civil liability or otherwise breaches any relevant laws, regulations or code of practice.
- Accessing computers illegally.
- Disrupting other users enjoyment of the PSF website.
- Breach of laws where public telecommunications are concerned.
- Interfering / disrupting networks, websites connected to the PSF website.
- Storing electronic equipment without permission from the owner.
Although we hope that the website is always running constantly for everyone, we cannot always promise that the website will always work as we intend it to work. If you do experience difficulties, please contact us with all relevant details of the fault or issue you are experiencing.
Right to cancel/ suspend your account
PSF holds the rights to cancel or suspend your account at any time if you breach any of the terms and conditions laid out here. You can cancel the agreement with the website by informing us via writing. Doing this will also have to comply with you ceasing to use the PSF website when/after cancellation is posted. The cancellation or the suspension of your account will not affect either parties’ rights or liabilities.
All risks associated with the internet are not of any responsibility of the PSF website. Although we try to make sure that all of the content on our website is correct, sometimes this may not be the case. We do not hold responsibility.
We will always try our best to make sure the content on the website is correct and accurate at the present date. If this is not the reality then we will try to correct this as soon as we are notified.
In connection with this we would like to state that we are not liable with any of the following:
• If the website is incompatible with your device.
• Technical errors that may occur, such as: Interruptions and faults.
• Unreliable, unsuitable or inaccurate website content.
• The website not being able to meet your demand.
We will not be liable for any damages that are caused to you corresponding with the applicable law. This covers all special or punitive damages that may apply to the usage of the PSF website.
Nothing in this paragraph excludes PSF liability of the products sold and death or injury that is caused by negligence of the website.
The contract between us is made when we despatch our product to you as this is when you will be charged and will be when we have confirmed we can meet your requirements regarding the offer.
Third Party Website
We do not take responsibility for any third party websites that you may enter via our website, nor do we take liability for the World Wide Web. The content and materials accessed outside our website are beyond our control.
17. Advertisers and Sponsors
Advertisers and sponsors that appear on our website are of no responsibility of the PSF website. These sponsors and advertisers submit information at their own liability. We are not liable for any inaccuracy or errors in their promotions.
18. Contact Details and Communications
Applicable laws require that some of the information or communications We send to you should be in writing. When using our site, you accept that communication with us be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not accept your statutory rights.
All notices given to you by us must be given to us at info@protein-scoop.com. We may give notice to you at either them email or postal address you provide to us when placing your order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after posting a letter.
Our address for written communication is:
Protein Scoop Fitness®
37,Sainik Vihar Ext. Rama Mandi, Jalandhar, Punjab, India
Your Health
PSF products have been designed to help you reach your health and fitness goals. They should be used in conjunction with a balanced diet and training programme and must not be used as your sole source of nutrition. Your health is of paramount importance to us and in the case of any adverse reactions, discontinue use of the product and seek medical advice immediately.
20. Delivery
The delivery times will be specified when you ‘checkout’ your order. The order will be delivered to the address that you specified. If you made an error in the address we cannot change it for your current order, but you can easily change it via the My Profile section for future orders. We retain the rights to eliminate areas of delivery. Products that are available on special offer can be limited to a ‘set’ amount by us if we feel that other customers access to the products are in jeopardy. If a product you have ordered is unavailable we may send the order to you without that specific product and send it at a later date at or substitute an alternative product. We will always notify you if this is the case, and you have the right to refuse this option.
If the scenario occurs where the products are incomplete or are of bad quality then you must notify us immediately when you receive the products.
It is your responsibility to make sure that a person is present on the day of delivery. If this is not the scenario then you will have the option to reschedule a delivery slot. If you miss the rescheduled date then the order will be returned to us. We will contact you if this is the case and can redeliver them to you (at your cost for the carriage) or refund you for the cost of the product(s) excluding the carriage paid. If you don’t respond to our contacts within 14 working days, you will be refunded, however we will keep the delivery costs that have been incurred by us at our attempts to deliver the products to you.
If you instruct PSF that you would like your delivery to be left outside your address, or other location, then we will cease to have any liability to the products that have been left once our courier has delivered your product.
Any restrictions to delivery areas will be found on our Delivery Information section. We aim to fulfil your order within the delivery timescales set out in your confirmation of shipping email or, if no delivery date is specified, then within 30 days of the dispatch confirmation, unless there are exceptional circumstances.
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”). This includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (but is not limited to) the following:
• Strikes, lockouts or other industrial action
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
• Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
• Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat or preparation of war
• Impossibility of the use of public or private telecommunications networks
• The acts, decrees, legislation, regulations or restrictions of any government
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use all reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
Defective Goods
We are confident in our product quality but if for any reason you receive defective goods you must Contact Us immediately. In this scenario we will fully refund your money or re-arrange delivery for a fresh batch of product/s. Your statutory rights will not be affected.
Use of Forums
Guarantee
Products of 2.27kg /5 Lbs size or less have a 30 day hassle free exchange guarantee, and a 14 day money back guarantee. You can cancel your order at any time prior to processing it for despatch. In order to return an item, contact us and we can process this for you. Please return to: Protein Scoop Fitness, 37,Sainik Vihar Ext. Rama Mandi, Jalandhar, Punjab, India.
You will have to pay the delivery charges in returning the products to us. If you return an unused product within 14 days we will provide a full refund to your original payment method (if requested), PSF Points to the product’s value or a product exchange. If you return a partially used product we will provide a credit for the full price paid, providing you’ve only used a couple of servings, otherwise we’ll weigh the product and issue a credit for the remainder in PSF Points. If you’d like an exchange you’ll need to cover the postage costs. Your statutory rights are not affected.
Special Offers
From time to time we will have special offers available, we hold all of the rights to remove and add these special offers when we see fit without any prior notice. If a special offer does apply to your order then these terms and conditions will apply. We reserve the rights to offer, in complete discretion, different offers to different customers at different times.
Exchanges
You can exchange products of 2.27kg/ 5 LBs size or less within 30 days of the despatch date. Please contact our Customer Services team via the Contact Us page or by telephoning 0181 2660033, with details of the product(s) you wish to exchange and we will arrange this for you. A letter should accompany the return detailing the items being returned and the replacements that you wish to receive. The exchanged items will be provided free of charge, but you will be charged for the delivery of these items and for the items you return to us. We will reimburse/charge you any difference in the cost between the returned and new goods. Products purchased during sale promotions can only be returned if unopened and returned within 30 days of purchase.
Price Statement
The prices that you see on our website include VAT. We will always aim to keep our prices up to date. We understand that errors may occur on our website, in this case we will aim to correct the mistake as soon as possible.
Free gifts
From time to time, optional free gifts may be offered to customers who meet eligibility criteria. Free gifts are offered on a conditional basis. In the event of order cancellation or return, any free gift provided must also be returned.
Data Protection Statement
We will only use or hold your personal information if you have given us permission. If you do place an order with us, this is verification of you doing so.
The personal information that you do agree to us holding will be continually updated and will be destroyed when the reason for its collection in the first place has ceased to exist. The personal data that you have provided will only be passed to third parties that contribute to delivering the service you have committed to. One example being courier services. They will only be able to use this information to complete their part of the process for you.
Privacy is something that we always respect and we are committed to protecting your information at all times.
Entire Agreement
The entire terms and conditions are an agreement between you and us. They form the entire basis of our relationship. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.